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Privacy Policy

General

At Shambhavi Jewels LLP, we prioritize your privacy. Our registered office is at 3rd Floor, Poonam Complex (besides D.S Complex), Thakurwadi Road, Bari Path, Bakerganj, Patna - 800004, India.

By using our platform, you agree to this Privacy Policy. If you disagree, please do not use our services.

The ownership and management of this platform belong to ‘Shambhavi Jewels LLP’ (“We,” “Us,” or “Our”), a Private Limited Company. Our registered address is 3rd Floor, Poonam Complex (besides D.S Complex) Thakurwadi road, bari path, Bakerganj Patna-800004 India.

By accessing or using our platform or by providing your information in any other way, you confirm that you possess the legal capacity to enter into a binding agreement and that you have read, comprehended, and accepted the terms and conditions stated in this Privacy Policy. Consequently, your use of this platform signifies your explicit consent to our utilization and disclosure of your personal information in accordance with this Privacy Policy. If you disagree with any of the terms and conditions outlined in this privacy policy, both in part or in whole, please refrain from accessing or using the platform or any services provided through it, and refrain from providing us with any of your information.

Personal Information

We collect and store any information that you may enter on any of our platform or provide to us in some other way. For example during the account setup process on our platform, we typically gather personal information such as name, email address, contact number, and other relevant details. Please note that certain sections of the site may not allow you to place an order if you are not a registered member. We utilize your contact details to inform you about timely offers that are based on your previous orders and aligned with your interests. Our intention is to keep you updated and provide you with relevant and personalized offers.

Information Collection by our platform

We gather demographic and profile data on user activity within our website and conduct analysis to gain valuable insights. Additionally, we utilize IP addresses as a means to diagnose any issues that may arise on our website. By identifying and using IP addresses, we can effectively troubleshoot and address any problems that users may encounter.

Information you provide us

You provide us with the following types of information about you, both when you use our platform and through offline documentation that you may provide:

  1. Personal identification information which includes your name, date of birth, gender and, Wedding Anniversary date. Contact information such as: email address, mobile number and/or, telephone number, postal address. Financial information such as credit/debit card numbers, your purchase history,
  2. If you have completed a survey or entered a competition with us; if you contact us by phone, email or otherwise, we will keep a record of that correspondence; and your marketing preferences, including any consents you have given us when you subscribe to our newsletter or set up an online account.

Information we receive from third parties

Sometimes we receive personal data about you from third parties when you engage with our services through social media, or other third-party websites and/or mobile applications, those sites will share personal data with us including, but not limited to:

  1. the content you have viewed or interacted with;
  2. about adverts within the content which you have been shown or clicked on;
  3. your IP address, registered beacons or GPS (geo location) signals you have received;
  4. publicly available information; and
  5. Non-personal information used to supplement existing information, such as demographics and affluence metrics (e.g., social-demographic groupings through matching postcodes).

You can find more details and change your privacy settings in the notices of those sites/apps.

How we process/use that information

We process your personal data for the following purposes:-

  • (A) Fulfilling contracts, including order processing, communication, customer service, identity verification, and notifying you of policy changes.li>
  • (B) Conducting business and pursuing our interests, such as providing requested products/services, monitoring and improving our offerings, preventing fraud and security incidents, handling complaints, addressing legal matters, personalizing content and advertising, and sending marketing communications.

Consent and legal grounds:-

  1. We collect your information with your consent, except when legally justified. If you provide third-party information, we assume you have their consent and necessary rights. Personal information is regulated by the IT Act, 2000 and Privacy Rules. It includes any data that can directly or indirectly identify a person. Personal Information is defined as any information that can identify a natural person, either directly or indirectly, in combination with other available information.
  2. We acknowledge that providing your Personal Information to us is voluntary. Your explicit consent is generally required for the collection, use, and disclosure of Personal Information, unless other legal grounds exist as specified in this Privacy Policy. By using the Platform or sharing your Personal Information with us, you are consenting to our use, collection, retention, transfer, and disclosure of your Personal Information in accordance with this Privacy Policy.
  3. If data protection laws in India change, you agree to our continued use, storage, collection, and disclosure of your information. We may need additional consents and approvals based on the new law, and you must comply. If you don’t provide them, we may suspend your access to the Platform.
  4. You may choose to not provide us with or withdraw any or all information included under Personal Information, but in the event that you do so, we may be unable to allow you to access the Platform or otherwise avail services for the provision of which your information is being collected or processed.

Updating or deleting your information

  1. You can review, correct, update, or change your Personal Information on the Platform by emailing us using the contact details provided below.
  2. You can request the deletion of your personal information, and we will comply within a reasonable time, unless we are required by law to retain certain information.
  3. If you choose to delete or modify your personal information in an unverifiable manner or in a way that renders it incorrect, we may be unable to provide you with access to our Platform, and such action may be considered as a request to discontinue access.
  4. We have the right to verify and authenticate your identity and personal information to ensure the accurate delivery of services through the Platform.
  5. Access to, correction, updating, or deletion of your personal information may be denied or limited by us if it would infringe upon someone else’s rights or is prohibited by applicable law.

Security

Ensuring the security of your personal data is a top priority for us. We have implemented reasonable physical and technical safeguards to protect the information we gather through our platform. However, it’s important to understand that while we take reasonable precautions, no website, Internet transmission, computer system, or wireless connection is entirely secure.

Links and third party Web Sites

Our platform contains links to other websites with different privacy practices. We have no control over these third-party services or websites, as they are operated independently. They have their own privacy policies governing the collection, storage, transfer, retention, and disclosure of your information. We do not share personal data with these third-party services or websites. If you choose to provide your personal data to them, it will be subject to their respective privacy policies. It is advisable to exercise caution and review the privacy policy of any third-party website or application before proceeding. We are not responsible for any loss or damage resulting from accessing these third-party websites or using their features, including the collection and disclosure of your information. We are also not liable for any disputes arising from transactions between you and these third-party websites.

Children’s Privacy

Our platform do not target and are not intended to attract children under the age of 18. We or our associates /affiliates do not knowingly solicit personal data from children under the age of 18 or send them requests for personal information. However, our platform has no way of distinguishing the age of individuals who access it. If you think that your child has provided any information on our platform, we strongly encourage you to contact us immediately at our e-mail Id as provided herein and we will do our best efforts promptly remove such information from our records.

Cookies

When you visit our platform, we may store information known as “cookies” or similar technologies on your device. Cookies are used to transfer and sometimes track information about you. They are specific to the server that created them and cannot be accessed by other servers, ensuring they cannot track your online activities.

Indemnity

You agree to indemnify us in any third-party suits or disputes arising from your disclosure of information to third parties through our Platform or other means, as well as your use of third-party websites, applications, and resources. We are not liable for the actions of third parties regarding your information or Personal Information that you have shared with them.

Jurisdiction

The Terms of Use and Policies will be governed by Indian law, with exclusive jurisdiction of the courts in Patna. Disputes will be resolved through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the seat and venue of arbitration in Patna. Shambhavi Jewels LLP reserves the right to seek injunctive relief from a court to protect its intellectual property rights or preserve the status quo pending arbitration. For disputes related to orders outside India, international arbitration rules of the Indian Arbitration and Conciliation Act, 1996 will apply, with the seat and venue in Patna.

Amendment

We may modify, add or delete from, this privacy policy from time to time, and your continued access to, or use of this platform, will be deemed to be an acceptance of the said changes.

HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to review, update, or delete your personal information, please submit a request by sending email to shambhavijewellersllp@gmail.com